Terms and Conditions

Bookings

1.1 Courses must be booked prior to attendance as course numbers are limited.
Bookings are made by phone and conditions of booking are accepted in one of two ways:
Pre-pay - payment must be received in our account a minimum of 48 hrs before the course(s). This will guarantee you a place for all booked courses. (You will be sent and SMS the day before the first course and only if we have a mobile number) and you will need to phone that same day and re-confirm your place..

Forms of pre-payment include:
Credit card
Direct Deposit (either internet transfer) or payment to any Commonwealth Bank branch
Cash / Credit Card / EFTPOS to Broadway office only (not available in regional areas for pre-payment)

Pay on Day - This form of payment does not guarantee a place in the course(s) but we will take and hold your booking until the course becomes full at which time pre-paid clients will be given priority. You will be contacted* and given the option to pre-pay and retain your place for that course, or offered a re-scheduled time. Forms of payment include:
Cash (all locations)
Credit Card
EFTPOS (available Broadway office only)

*Whilst every endeavour will be made to contact you, we accept no liability should you not be available to receive our call or message if the contact details provided are incorrect.

NB: No cheques accepted

Validity Period

2.1 Your course(s) (including Gift Certificates) must be completed within 90 days from receipt of funds. After which your entitlement for training becomes null and void.
2.2 No refunds are provided (see refunds policy).

Packages

3.1 Packages are purchased at a single discounted price. (No part payments).
3.2 Purchase of any package provides entry into each of the MHM-BarMax courses specified in the package purchased. (See available packages on website.) www.barmax.com.au/courses
3.3 Packages must be completed within 90 days of purchase.

Refunds Policy

4.1 MHM Barmax does not offer refunds once course fees are paid.
4.2 Courses may be rescheduled or transferred to another person (see Rescheduling and Transfers).
4.3 There are no refunds on any unused components of a package.

Lateness and Non- Attendance

5.1 If the course has been pre-paid and the attendee fails to attend the course without 2 clear working days (48 hours) notice, MHM Barmax will reschedule them into the next available course (as agreed with MHM Barmax) subject to a payment of a $35 rebooking fee per course.
5.2 Working days do not include a Saturday or Sunday.
5.3 Any attendee who is more than 10 minutes late to the course start time specified in the booking will not be allowed entry into the course. (Refer to our web for course start times). If the course has been pre-paid at our discounted pre-paid rates then MHM BarMax will reschedule them into the next available (as agreed with MHM Barmax) course subject to a payment of a $35 rebooking fee per course.
5.4 Students are provided with breaks throughout the course. Students arriving more than 10 minutes late from the allocated break will be refused re-entry to that course and must arrange to re-sit the entire course (subject to availability) at the cost of a$35 rebookingfee..

Re-Scheduling and Transfers

6.1 Rescheduling of a course is accepted without additional fee if the request for rescheduling is received at our booking office at least 2 working days (not Saturday or Sunday) prior to the course commencement.
6.2 If the booking office receives a request to reschedule a pre-paid course but has not been given at least 2 working days notice prior to the day of the training, the course(s) may be rescheduled but is/are subject to the payment of a $35 rebooking fee per course.
6.3 Rescheduling fees will accumulate.
6.4 Purchased courses are transferable to another person(s) within 90 days of the purchase date. MHM Barmax must be notified of the name and contact details of the new attendee a minimum 24 hours prior to the course commencement.

Failure to Complete

7.1 If the attendee is found 'Not Yet Competent' (failed) at the conclusion of the training and assessment, then MHM Barmax will offer to reschedule that attendee for another available course at a cost of a $35 rebooking fee. In this instance the student must re-sit the entire course.
7.2 Attendees who commence the training course but for any reason are unable to complete their training, will be deemed 'Not Yet Competent' and the conditions of point 7.1 above apply. In exceptional circumstances MHM Barmax may waive the $35 rebooking fee. Applications to waive the fees must be made in writing to the Head of Faculty. (see below for contact details).
7.3 Students are provided with breaks throughout the course. Students arriving late from the allocated break will be refused re-entry to that course and must arrange to re-sit the entire course (subject to availability) at the cost of a$35 rebooking fee.

Replacement Certificates

8.1 MHM Barmax can issue replacement certificates (subject to acceptable proof of identity) upon the provision of a completed 'Certificate Re-Issue' form and the payment of a $35 fee per certificate. Allow 10 days from receipt of the 'Certificate Re-Issue' form and payment of the fee(s). Should replacement certificates be required urgently, these can be provided at our Broadway office within 24 hours (Monday-Friday) upon payment of an additional $15 per certificate. www.barmax.com.au/download

Cancellation of Course

9.1 MHM Barmax reserves the right to cancel any courses without prior notice. However every reasonable endeavour is taken to notify our customers as soon as practical should unforeseen circumstances force the cancellation of a course.

Refusal of Entry

10.1 MHM Barmax reserves the right to refuse entry or request students to leave or be removed if in breach of certain terms and conditions, or if being objectionable to other students for any reason. This includes, but is not limited to;
failure to adhere to MHM Barmax's dress requirement (see section below)
disturbing, causing discomfort, threatening the safety and security of/to other students, staff, patrons or the property of the provider or the venue
if the student is under the influence of alcohol or non prescription drugs
if breaching the laws of the Commonwealth or State.

The provider is not liable for any loss which the student incurs as a result.

Dress Requirements

11.1 Where the student attends any venue such as a club or hotel, the dress requirements of that club or hotel are imposed upon the student. For example: this will normally prohibit the wearing of singlets, micro mini skirts or thongs.
11.2 We encourage the wearing of all black attire for the practical Bar skills course, but this is NOT a prerequisite.
11.3 All MHM Barmax practical courses require as a PREREQUISITE for entry the wearing of enclosed shoes. Eg; thongs and sandals are not permitted and will cause the student to leave the class immediately. In the event that the student misses a class as a result of a failure to have the appropriate footwear or attire a standard $35 rebooking fee will apply.

Valid Identification

12.1 All students attending a MHM Barmax accredited course (RSA and RCG) must present their trainer, a current valid identification at entry to course. This is usually in the form of 'photo id' such as a driver's license, Proof of Age Card, passport or NSW Photo Card.

Further Student Information

13.1 Further student information can be found in the Student Information Handbook (including MHM Code of Conduct) freely available at any of our VETAB accredited courses. These can also be foundin the downloads section of our website. (see www.barmax.com.au/download)

Rights Reserved

14.1 MHM Barmax reserves the right to alter all terms and conditions, course prices and administration
fees without notice.

Communication with MHM Barmax

Students who wish to contact MHM Barmax regarding any issue may use the following forms of contact;

Phone: 02 9211 4110 Mon-Friday 9:00am to 5:00pm
Fax: 02 9211 4118 Mon-Friday 9:00am to 5:00pm
Email: enquiries@barmax.com.au

Postal

The Head of Faculty
P.O. Box 909
Broadway 2007