Responsible Service
of Alcohol (RSA)
( VETAB Course Code : THHBFB09B )
6½ hours duration.
RSA Course Information......
By
law - required for all full time and permanent part-time staff with patron contact
on licenced premises, such as bar staff, courtesy and security staff, waiters,
concierge, door and reception staff
The MHM Australasia Pty Ltd RSA
Course is a workshop-style course that trains people involved in the
licenced premises industry to be compliant with the current laws surrounding liquor
and its service.
The course requires that students can demonstrate their
ability to understand and comply with the legal responsibilities associated with
the service of alcohol and Harm Minimisation in New South Wales, define a standard
drink and understand their strengths, understand the effects of alcohol on
the community and individuals, recognise the levels of intoxication of customers,
detail strategies and exhibit skills in the prevention and detection of minors
on licenced premises, to prevent underage drinking, detail strategies and
exhibit skills in the effective prevention or control of intoxication, or potentially
violent or offensive behaviour customers, demonstrate an understanding of the
methods employed in training to improve customer service and comprehension of
the new focus on alcohol service, improve internal communication skills to
enhance control and monitoring for improved focus on customers welfare and improve
communication with patrons in order to competently advise options available.
Responsible Service of Alcohol Accreditation
MHM's RSA is fully accredited and recognised
by the Liquor Administration Board, VETAB and the Australian Hospitality Review
Panel.
The most up-to-date visual and training aids are utilised in this
highly informative and entertaining session. on December 5, 2003 the Liquor
Administration Board introduced a second certificate issue ( at an extra $10 )
for people accredited in RSA as from that date.
The course includes a
comprehensive workbook and a VETAB-accredited certificate ( plus the $10 Liquor
Board Certificates ) is issued following attendance to the training and after
successful completion of a short test.
Special package prices are offered by MHM when RSA is
purchased with other training courses, when prepaid.
  
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RSA is a mandatory course that is essential if you wish to work in any of the
10,000 premises in NSW where alcohol is sold.
