What
is RSA?
Responsible Service of Alcohol. It is a 6½
hour (1-day) course required by law for anyone working on
licensed premises where alcohol is served. It teaches you
your legal responsibilities and duty of care when you are
serving alcohol - or if you work around it's delivery or management
- such as with Security, Gaming staff or even liquor sales
and promotion. You will also learn about fake ID’s,
how to recognize signs of intoxication and sensible methods
and practices to deal with minimising the effects of intoxication.
It is a lot of common sense put into legal terms. This course
is all theory; you will learn nothing about pouring drinks
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What
is RCG?
Responsible Conduct of Gambling. It is a
6½ hour ( 1-day ) course required by law for anyone
working around poker machines, to teach you your legal responsibilities,
duty of care and what to do if approached by a problem gambler
whilst you are in the gaming area. The responsibilities are
not limited purely to Gaming Room staff - as bar staff often
have gaming patron contact. This course is another proactive
measure by the NSW government.
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Why
would I need RCG?
Most hotels and Clubs prefer to have staff that can work anywhere.
If a “pokie” patron wanders to the bar —that
bar person must have their RCG. Without an RCG Certificate,
you may exclude yourself from most clubs and hotels - and
about 70% of jobs in licensed premises. Having your RCG gives
you more job opportunities.
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What
is BarMax?
BarMax is a bar course that is a fun and easy way to learn
the skills that will prepare you for the basics in bartending.
You will learn at a real bar with real drinks. We’ll
train you in all the essentials : opening and closing a bar,
restocking, pouring beer, wine and spirits, making mixed drinks
and how to use all the basic equipment.
It will give you the skills and confidence to know what you
are doing when you are out there working. This is the fun
course, the practical one. RSA and RCG are all theory. Having
the bar course + RSA + RCG will make you more employable.
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What
should I wear for the Bar Course?
For BarMax we ask attendees to wear all black : black pants
and a black shirt, nothing fancy - plus closed-toe shoes.
If you do not have all black, that is fine, but wearing black
gets you into the feel of what it will be like.
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Do
I need RSA and RCG outside of NSW?
RSA and RCG is mandatory in NSW. Other states are following
suit. Fortunately, our courses are Nationally Recognised so
can be used all over Australia. Also when you travel to other
states having these certificates makes you more employable.
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Are
other state’s RSA’s recognised in NSW?
No. However, the RSA trained in NSW is recognised in the other
states of Australia. If you are from outside NSW and have
an ( outside ) RSA Certificate—you have 2 options.
Do the TAFE upgrade course or
Do the RSA with us—we'll
only charge $60 if you bring in your other Certificate as
proof.
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I’m
under 18—can I still do the course?
YES. What we provide is training. We don’t
sell or supply alcohol, so you can do any course with a couple
of conditions.
You must be moved from the foyer under escort directly to
the training area and cannot access the Restricted areas of
any training venues.
No alcohol is allowed to be consumed.
Additionally, recent changes to the law precluse you from
actually serving any real patrons. We have never done this
- but you will role-play order-taking, preparation and service
with your classmates.
You obviously cannot work with alcohol in this state until
turning 18
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Do
you get me a job?
No. No-one can guarantee a job, or your ability to work or
even to turn up. That said, it is not hard if you try. At
certain times of the year there are more jobs than people
looking ! What you need is your RSA, RCG and proof of some
bar skills. Add to that good personal presentation and a desire
to work. We do have bars contact us up looking for staff and
we are more than happy to pass attendee details on to our
clients after approval. Better still—watch out for our
BARLINK web page !!!
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Can
Centerlink pay for me?
They can, but you need to go through a “Job Network
Partner” eg Salvation Army Employment Plus, IPC, Work
Directions etc. We need a Purchase Order or a letterhead faxed
to us stating that they (the JNP) will pay for their attendee
to complete the course. Upon receipt of the purchase order
( and only then ) can we then book you in.
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Can
I pay by cheque?
Generally speaking - NO. We will not accept personal, business
or travelers cheques on the day of training.
We prefer payment in full of course or package fees over the
phone by credit card or in CASH on the day.
Invoices and acceptance of company cheques is by prior arrangement
with management only.
Our city location in Broadway does offer the additional facility
of EFTPOS and Credit Card charging.
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Can
I pay my Package in installments?
No. Part of the reason we offer the packages at such greatly
reduced prices is that we expect full payment. To receive
package discounts, the full amount must be paid in advance
or at first course attended ( package rates vary )
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Are
there any dress regulations?
There are dress regulations for the courses that are held
at Registered clubs ( RSL’s, Social or Leagues Clubs
). Rules vary from place to place but the following can be
taken as a guide :
No shorts or torn jeans
No thongs or sandals
No singlets
These are not our rules : they are the club’s and aversion
to their policies may stop you entering the club. We will
be adding links to the specific training venues rules in the
near future
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I
lost my certificate—how do I get a new one?
FOR THE RE-ISSUE OF RSA, RCG AND BARMAX CERTIFICATES.
Whilst there is no certificate charge, there is an administration
fee of $35 per Certificate.
From this site ( click here )
you can download a Certificate Reissue Form. You will need
to complete the form, signed and return with the fee ( Money
Order, Bank Cheque or Postal Order - or call first and pay
by credit card). Searches will not start until the appropriate
amount is received along with correct paperwork. There is
a minimum 10 day turn-around for this service.
( In the case of RSA Certificate Re-Issue, the $35 fee covers
BOTH the LAB and MHM-VETAB Certificates - this applies ONLY
to issue of certificates on or after December 5, 2003. Prior
to that only the VETAB Certificate was issued. )
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